
The flight to Arrecife takes three and half to four hours
and we can arrange flights from most UK airports. Ocean Club
Holidays is an ATOL holder and hence fully bonded with the
Civil Aviation Authority which means that you have full financial
security when you book a flight and accommodation package
with us. The Airline and types of Aircraft likely to be used
for holidays advertised in this brochure are Monarch Airlines,
First Choice Air, Excel Airways and JMC using Airbuses and
Boeings. All flights are expected to be daytime flights.
Call us on 01798 875 703 for flight
prices and availability from any U.K. airport.
E-Mail : enquiries@oceanclubholidays.com
Transfers from the airport to your accommodation is by taxi
and the taxi rank is just outside the arrivals terminal. Taxis
are inexpensive and the journey takes only 10-15 minutes.
Car hire can be arranged for you from the airport or from
your apartment or villa and although by no means a necessity,
a car enables you to easily visit the island at a very affordable
rate. Our friend "Vicente" has provided car hire
with excellent service to our customers for 16 years and we
thoroughly recommend his company. If you do not wish to drive,
there is a great variety of excursions which can be arranged
in Lanzarote. When making a booking, a deposit is required
to secure your holiday which is deducted from your invoice
and full payment is due 9 weeks before departure. We look
forward to hearing from you to give you help, advice and an
exact quotation for your holiday. |
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1. Bookings between Ocean Club Holidays Ltd, (hereafter called
the company) and the person making the booking (hereafter called
the client) are valid only after a) the signed booking form
is received together with the appropriate deposit or the Company
has accepted and authorised a credit card payment given by the
client over the telephone or fax b) the appropriate deposit
has been paid to the Company and c) the booking has been confirmed
to the Client by the Company in writing. By signing the booking
form the lead passenger accepts these conditions and warrants
that he or she is authorised to do so on behalf of all other
persons named on the booking form thus forming a contract between
us. This contract is subject to English law and both parties
shall submit to the jurisdiction of the English courts at all
times.
2. The balance of the holiday cost shown on the confirmation/invoice
must be paid 9 weeks before departure or if the booking takes
place less than 9 weeks before departure the full amount is
due immediately. If the balance is not paid 7 weeks prior to
departure, we reserve the right to cancel the booking, retain
the deposit and apply our cancellation charges as set out below.
3. Any cancellations or changes to the original booking must
be notified in writing by the lead passenger. Cancellations
made prior to 9 weeks - only the deposit will be retained by
Ocean Club Holidays Ltd. Between 63 and 50 days 30% of the total
holiday cost. Between 49 and 29 days 50% of the total holiday
cost. Between 28 and 22 days 70% of the total holiday cost and
from 21 days before departure 100% of the total holiday cost
is forfeited. Cancellations must be sent by registered post
and upon receipt we will issue a cancellation invoice. Alternatively
cancellations can be faxed or emailed but these will only be
valid when confirmed by Ocean Club Holidays by return fax or
email that same day. We shall always do our best to comply with
small changes to the original booking. Amendment charge is £30
per person per change plus any costs incurred from our suppliers..
If the client, within 7 weeks of departure, wishes to change
the booking to a different date, cancellation charges will apply.
Insurance premiums are not refundable or transferable.
4. We have taken all reasonable steps to ensure that any airlines,
flight companies or agents used either in the UK or abroad are
reputable. We have, however, no direct control over such organisations
or their employees and therefore cannot take responsibility
for them. The client accepts that the booking is subject to
terms and conditions of carriage of the flight company they
are booked with. Charter flight schedules are planned many months
in advance and can be subject to change of carrier (airline)
and time of departure for a number of reasons. Flight timings
and carriers given at the time of booking are for guidance only
and whilst every effort is made to offer the desired time of
departure and airline of your choice, flight companies reserve
the right to make changes right up to the last minute and we
cannot accept responsibility if this happens. Clients wishing
to cancel if such changes are made will be subject to the cancellation
charges above.
5. The accommodation is for the exclusive use of only persons
named on the booking form and no other person may use the property.
6. No responsibility is accepted for failure of electricity,
water supplies, strikes, repair of facilities outside our control
or extreme weather conditions.
7. Although extremely unlikely, we do reserve the right to substitute
the accommodation booked for a similar or better standard in
certain rare circumstances.
8. All baggage and personal articles are at all times at the
owner's risk and we are not responsible for the loss or damage
thereof.
9. In the very unlikely event that circumstances beyond our
control necessitate the cancellation of your holiday, we are
liable only to repay all monies promptly. No further compensation
will be paid.
10. Any loss or damage to the property caused by the guests
or other persons occupying the property without permission or
any stay beyond the stated time, or by additional persons not
included in the booking, will be charged to the lead passenger.
11. The holiday price is guaranteed at the time of booking on
the confirmation/invoice, however any late availability holidays
will not affect the price of holidays already booked.
12. Should the clients have any cause of complaint during the
holiday, the management in Lanzarote should be notified immediately
and every effort will be made to rectify the matter as quickly
as possible. If the problem cannot be resolved on the spot,
the client should make a written complaint to the reception
in Lanzarote and report the matter to us within 14 days of returning
to the UK. If this procedure is not followed, liability cannot
be accepted.
13. We reserve the right to terminate your holiday in the event
that your behaviour or that of any member of your party is such
that it is likely to cause distress, damage, danger or annoyance
to our other clients, employees, property or any third party.
If you are prevented from travelling because in the opinion
of any person in authority you appear to be unfit to travel
or likely to cause discomfort or disturbance to other passengers,
we will have no further liability to complete your holiday arrangements.
We will not be liable for any refund, compensation or any additional
costs incurred by you. We cannot accept any liability for the
behaviour of others staying at our accommodation.
14. Car Hire. The Company act only as agents to provide a car
hire service. The contract for the car hire is with the hire
company and signed by the client at the time of delivery, whether
or not the car is included in an inclusive holiday. No liability
can be accepted for injury or damage, howsoever caused to any
person or property. Clients must satisfy themselves as to rental
conditions, insurance and condition of car before signing their
contract with the hire company.
15. Insurance. We offer fully inclusive Travel Insurance, which
is specifically designed to the requirements of the holiday
traveller. Please make sure you read and fully understand the
various terms, conditions and exclusions contained in your insurance
cover details and if the insurance does not meet your particular
requirements you may return the certificate within 7 days of
issue date, receive a refund and choose alternative cover, always
providing that travel has not taken place. We draw your attention
to important notes concerning health and fitness to travel etc.
We strongly recommend all our clients have adequate travel insurance.
Clients arranging their own insurance must satisfy themselves
with the details of their insurance. Please organise insurance
at the time of booking.
16. Passports .Visas. Driving Licence. For British Citizens,
a valid British Passport (name on Passport to correspond with
the name on the ticket) is necessary to visit Lanzarote. If
you are not a British Citizen you should contact your Embassy
to find out if a Visa is necessary in plenty of time. We are
unable to accept responsibility for failure of clients to carry
valid passports, visas or Driving Licence. |
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